Refund Policy

1. General Policy

All payments made to CanDev Agency Inc. for any service, including but not limited to web application development, mobile application development, UI/UX design, Shopify development, WordPress development, AI development, and any related consulting or support services are non-refundable.

Once a project has been initiated, resources are allocated, team members are assigned, and work begins immediately. The nature of custom software development means that time, labour, and intellectual effort are expended from the outset and cannot be recovered. For this reason, we maintain a strict no-refund policy as the default position for all engagements.

By entering into an agreement with CanDev, the client acknowledges and accepts this policy in full.

2. Mutual Cancellation

The sole circumstance under which a refund may be considered is a mutual, written agreement to cancel the project between CanDev and the client. This exception is subject to the following conditions:

1. a) Mutual Agreement Required Cancellation must be agreed upon in writing by both parties. A unilateral request to cancel by the client does not automatically entitle the client to any refund. CanDev reserves the right to decline a cancellation request and continue performing under the original agreement.

1. b) Deduction of Work Completed In the event of a mutually agreed cancellation, any refund issued will be calculated as follows:

Refund Amount = Amount Paid − Value of Work Completed to Date

The value of work completed will be assessed based on CanDev’s internal hourly rates, milestone completion percentages, and any third-party costs incurred (including but not limited to licensing fees, cloud infrastructure costs, design assets, and third-party integrations).

1. c) No Refund if Work Exceeds Payment If the value of work completed at the time of cancellation equals or exceeds the total amount paid by the client, no refund will be issued. The client will not be charged for any surplus beyond payments already made, unless otherwise agreed in writing.

1. d) Documentation of Work CanDev will provide a written breakdown of all work completed at the time of cancellation upon request. This breakdown will form the basis of any refund calculation.

3. Non-Refundable Items

Regardless of any cancellation agreement, the following are strictly non-refundable under all circumstances:

• Discovery, planning, and requirements-gathering sessions
• UI/UX wireframes, mockups, or design assets already delivered or in progress
• Any third-party software licenses, tools, or subscriptions purchased on the client’s behalf
• Domain registrations, hosting setup, or cloud infrastructure provisioned for the project
• Any deposits paid prior to project commencement
• Completed milestones that have been approved or accepted by the client (verbally or in writing)

4. Change of Scope or Direction

A client’s decision to change the project scope, pivot direction, reduce features, or pause work does not constitute grounds for a refund. If a client wishes to reduce the scope of a project, CanDev will work collaboratively to adjust the remaining deliverables and timeline — but no refund will be issued for work already completed or costs already incurred.

5. Dissatisfaction with Deliverables

CanDev is committed to quality and transparent communication throughout every project. If a client is dissatisfied with a deliverable, the appropriate remedy is revision within the agreed scope of work — not a refund. Clients are encouraged to raise concerns promptly through the established project communication channels. Dissatisfaction alone does not qualify for a refund under this policy.

6. Payment Disputes & Chargebacks

Initiating a payment dispute or chargeback with a bank or payment provider without first attempting resolution directly with CanDev is a breach of this policy and the client’s contractual obligations. CanDev reserves the right to suspend all work immediately upon notice of a chargeback, pursue recovery of disputed funds, and seek legal remedies where applicable.

7. How to Request a Cancellation Review

If you believe your situation warrants a mutual cancellation discussion, you must submit a formal written request to:

📧 info@candev.agency Subject line: Project Cancellation Request — [Your Project Name]

Your request must include:

• Full name and company name
• Project name and start date
• Reason for cancellation request
• Any supporting documentation

CanDev will review your request within 5 business days and respond with our assessment. Submission of a request does not guarantee approval or any refund.

8. Governing Law

This Refund Policy is governed by the laws of the Province of Ontario, Canada, and the federal laws of Canada applicable therein. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts of Ontario.

9. Changes to This Policy

CanDev reserves the right to update or amend this Refund Policy at any time. The most current version will always be published at candev.agency/refund-policy. Continued engagement with our services following any update constitutes acceptance of the revised policy.

10. Contact Us

For questions about this Refund Policy, please contact:

📧 info@candev.agency 📞 +1-800-918-1846 📍