Standard
$299/mo
- Dev Team: 10 hrs/month
- DevOps & UI/UX: On-demand
- Bug Fixes: 1 week (working days)
- Response Time: 3 days (working days)
- Channels: Slack, Email
After-sales partnership
Our Support Plans
Our commitment to your project's success extends far beyond its initial launch. We back this promise with dedicated after-sales support plans that give you the peace of mind to focus on your business, knowing your technology is in expert hands.
Each plan offers a combination of proactive development time and guaranteed response times for any issues that arise. We handle the technical maintenance and optimization so you can focus on your next big goal. Choose the level of partnership that's right for you below.
Deluxe
$599/mo
- Dev Team: 20 hrs/month
- DevOps & UI/UX: On-demand
- Bug Fixes: 72 hrs (working days)
- CI/CD Maintenance
- 24/7 Uptime Monitoring
- Response Time: 24–48 hrs (working days)
- Channels: Slack, Email
Premium
$1,199/mo
- Dev Team: 40 hrs/month
- DevOps & UI/UX: On-demand
- Bug Fixes: 24 hrs (working days)
- CI/CD Maintenance
- 24/7 Uptime Monitoring
- Response Time: 2–8 hrs (working days)
- Channels: Slack, Email, Zoom/Meet
Note
Plan details to know
Clear terms so you know exactly how monthly support hours, billing, and reporting work.
- There will be an auto recurring subscription every month.
- We will provide a report of weekly hours every month.
- Payment can be made using Stripe & PayPal.
- No hours will be carried forward.
- Excessive hours will be charged separately.
- Payments are made in advance.
Response Times
We do our best to reply to your initial request as quickly as possible, typically within the expected timeframes listed in each plan.
Business Hours
Our regular business hours are 9:00 AM to 6:00 PM (local time at CanDev Agency), Monday through Friday, excluding holidays. Response times may vary slightly across different time zones.